FAQs | Under One Woof

FAQs

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Grooming
What Shots/Vaccinations do my dogs need?

For grooming all we require is up to date Rabies vaccination. We do strongly recommend that your dog has the Distemper combo and Bordetella (kennel cough) also.

How often should we get our dog groomed?

That really depends on the dog and type of coat. As a general rule we do recommend getting your pet groomed every 4 to 8 weeks.

Do you groom cats as well?

We do have a few groomers who work on cats. Space is limited for cats, so make sure to call at least one week in advance.

At what age should I start getting my dog groomed?

We love to start puppies young! 3 months is a great age to introduce your puppy to grooming. We don’t always have to give a haircut, but this is a great age to get them used to the different equipment that we use for grooming.

How far in advance do I need to make an appointment?

Grooming books out anywhere from 1-2 weeks in advance, so call early to reserve your spot.

Daycare/Boarding
What Shots/Vaccinations do my dogs need?

Dogs 16 weeks of age and older must have veterinary proof of current Rabies, Distemper combo and Bordetella (kennel cough).
Puppies under 16 weeks must have veterinary proof of up to date Distemper combo and Bordetella (kennel cough).
We request that all pets be on a topical flea and tick preventative (preferably from a veterinarian). Flea collars are not allowed.
Monthly heartworm preventative is recommended.

Does my dog need to be spayed/neutered to come play?

All pets over seven months of age MUST be spayed or neutered (or have written veterinary reason) to participate in open play areas. With vet note we will take dogs up to 1 year.

How far in advance do I need to make a reservation?

For Daycare we ask that you let us know by 8 pm the night before.
For Boarding we ask for 48 hours’ notice.
However, we can reach capacity as well so as soon as you know it will be needed, give us a call.

Do you take dogs with special needs?

Pets with special needs (medications, medical conditions, aged, etc.) are always welcome and accommodated.
All dogs will be screened prior to attending Under One Woofs’ Daycare or Overnight Services. We will assess your pet for play style and temperament to best meet both yours and your pet’s needs.
However: All pets must be non-aggressive and have no prior history of aggression toward other animals or people. Failure to disclose such information will result in denial or cancellation of services.

What if my dog is nervous?

We are happy to work with nervous or fearful dogs to help them be comfortable in our setting. However, staff must be able to touch and handle your dog. We ask if your dog has shown aggression towards people in the past you make other accommodations.

If I have two or more dogs is there a discount?

Yes! Households with 2 or more dogs save $1 per dog.

Is Open Play Daycare and Boarding right for every dog?

Unfortunately, this type of Daycare and Boarding is not for all dogs. Some dogs prefer the comfort of home, or the mellow setting of a kennel during the day. While other dogs can be too excitable to be in a large group setting. We do offer shorter trial and mini days if you are unsure how your pet will do.

Do you have an age limit that a dog has to be to come and play?

We do not have an age limit. We take dogs at any age, from puppies to the elderly.

Is an Evaluation or Trial Day Required?

We do not require you to do a trail day, but we do recommend it, if your dog has never been in this type of open play daycare and boarding.

Are there any additional fees that may apply?

We do have things like Bonus items and Grooming services that can be added to your stay. In addition to these we do have a $5 fee for Peak days, a $5-10 fee for same day reservations (as space allows) and fees to administer medications. At this time, we do not charge a Cancellation fee, however we do ask that you call and let us know.

If my dog comes for daycare, can you feed him during the day?

Yes! If your dog needs breakfast, lunch, dinner or a medication we’d be happy to feed him during the day. Please bring your dog’s food in a baggie or small plastic container, labeled with name and feed time.

How many days of daycare per week do you recommend?

It depends on your dog’s personality and your schedule. You can figure that your dog will be very tired for 1-2 days after each visit. If you have a youngster, 2-3 visits per week will help you keep your sanity. Older or mellower dogs do well with as little as 1 day per week.

Do you have a customer loyalty program?

We do have discount packages for frequent customers. They are divided between 1 day, 2 days, and 3 days a week.

Is someone in play with the dogs at all times?

Although we would like to be playing with the dogs non-stop this can not always be the case. It is not healthy for the dogs to play for 14 hours non-stop with out breaks, this can make them upset and crabby. If it’s a busy day sometimes playing and throwing the balls can overstimulate the pack, and this can cause conflicts.

What should I bring for a boarding stay?

Please bring enough food for your dog’s entire stay. (with a couple extra meals just in case) Feel free to bring their favorite bedding (please limit to 1 bed or 1 blanket) and up to 2 toys.

Where will my dog sleep?

We have individual boarding kennels assigned to your dog while it stays with us. This is where your dog will eat his or her meals and spend the night.

Will my dog miss me while I’m gone?

That’s the best thing about boarding your dog at Under One Woof! He’ll be so busy playing all day and so tuckered out by bedtime that he won’t have time to remember that you’re away!

What happens if I forget to bring food or if my dog runs out of food during his stay?

We do keep some extra food in stock in the event that you forget your dog’s food or if he runs out of food during his stay. The charge for the food is $5 per meal. However, it is in your dog’s best interest to bring plenty of food from home as switching dog foods can be stressful to your dog’s digestive system.

Are there any discounts for long boarding stays?

Unfortunately, we do not offer any discounts for long stays.